Shipping

Conditions of Logistics/ Shipping Services:

(a) Towanto, in our sole discretion, reserves the right to take any kind of decision on delivery of any Shipment without any liability thereof.

(b) Towanto is entitled to select third party service providers (including but not limited to carriers, storage keepers, warehousing agents, stuffing agents, packers, surveyors, transporters) as independent agents for performance of the Logistics Services under these Terms and Conditions.

(c) Consignments addressed to a post box number or with incomplete address will not be delivered by us and the same will be rejected by us therefore user or buyer is advised to give the exact address of the delivery point. Also, if the delivery address is not provided by the buyer then the shipment will be delivered to the address given in GST registration.

(d) Towanto may, in our sole discretion, reject any Shipment for the provision of Logistics Services and shall return such rejected Shipment in accordance with the relevant return policy that may be notified by us, from time to time.

(e) Towanto will need the all required documents from the party to ensure that any shipment does not face any issue due to lack of transportation documents and will fulfil all the government instructions and for this Towanto will ask the buyer for the required documents. In case of lack of documents Towanto has all right to extend, cancel or modify the shipment.

(f) Towanto may, in our sole discretion, conduct random audit of the Seller’s premises to ensure compliance with the terms set out herein. Towanto may further conduct random verification/ checks of the Shipments that in transit to check your compliance with the terms mentioned herein.

(g) Seller hereby expressly authorises us and/ or our third party service providers to undertake insurances for safe keeping of goods in the warehouses and during transit of products, as the case may be, and claim insurance from the relevant insurance company in the event of loss or damage of Products while in its custody (including transit). The Seller has no objection to the payment of claims to us and/or our third party service providers in the event of a loss.

Delivery Services:

(a) Upon receiving a service order for the Logistics Services, we shall use our best endeavours to deliver the Shipment(s) to the delivery address and designated recipient in the Delivery Note. For the avoidance of doubt, the designated recipient may not be the Consignee.

Shipments shall be delivered minimum 2-3 days and maximum 8-9 days from the date of ordered.

(b) Shipments shall be delivered on ‘as is’ basis. However, we may, in our sole discretion, at any time and without notice to Seller, inspect the contents of Shipment to ensure Seller’s compliance to these Terms.

(c) Proof of delivery of the Shipment can be made available upon Buyer’s request provided such a request is made within 30 days from the date of dispatch of the Consignment. We will not accede to any requests after the expiry of the aforesaid time limit.

(d) Every effort will be made to adhere to the delivery schedule that may be prescribed by Buyer, however, the Shipment may be delayed due to circumstances beyond our reasonable control.

(e) If the performance of our obligations, in our reasonable opinion is or is likely to be affected by any hindrance, risk, delay,  difficulty, or disadvantage whatsoever and which cannot be avoided by our reasonable endeavours, we may, on giving notice in writing to you or without notice where it is not reasonably possible to give such notice, treat the performance of the obligations      as terminated and place the Shipment or any part of them at your disposal at any place which the we may deem safe and convenient, whereupon our responsibility in respect of the Shipment shall cease. Seller shall be responsible for any additional  costs of carriage to, and delivery and storage at, such place and all other expenses incurred by us in this regard.

(f) Notwithstanding anything contained herein, our total aggregate liability for any claims or losses that may arise in connection to this shall be limited to the amount recovered by us from the insurance company in respect of Products in dispute or fee received  from the you in the preceding six (6) months from the date such claim arose, as the case maybe

*Failed Delivery or Undelivered Shipment:

(a) You acknowledge that a delivery failure (“Failed Delivery” or “Undelivered Shipment”) may occur for various reasons,     including  but not limited to:

    (i) the Consignee’s name is incorrectly stated in the Delivery Note;

    (ii) the delivery address is incorrectly stated in the Delivery Note;

    (iii) there is no recipient available at the designated delivery address to receive the Shipment; or

    (iv) the recipient refuses to receive the Shipment.

(b) In the event of a Failed Delivery due to the reasons stated in clause (a) above, we shall try to connect with the buyer to get the correct details to successfully attempt the Shipment.